Helping Frontier Medical Group Build a Culture of Data Awareness
Case Study Overview
Frontier Medical Group: Embedding Data Protection into a Global Medical Device Business
Overview
Frontier Medical Group is one of the UK’s leading medical technology companies, specialising in the design, manufacture, and supply of innovative solutions that support pressure area care. Operating from its headquarters in Tredegar, Wales, the company has built a strong reputation for developing clinically effective products that improve patient outcomes and enhance caregiver safety.
Products and Innovation
Frontier’s product portfolio includes several well-established brands that are widely used across healthcare settings:
Repose® – A range of inflatable pressure area care cushions that use single-cell, static air pressure redistribution technology. These versatile products can be applied across static chairs, wheelchairs, and recliner overlays to help prevent pressure injuries.
Dermisplus Prevent® – A collection of pressure redistribution pads, strips, and tubes designed to relieve localised skin pressure caused by medical devices such as oxygen masks and nasal cannulas.
Toto® Lateral Turning System – The company’s newest innovation, a digitally controlled platform that automates patient repositioning to prevent pressure ulcers and reduce the risk of injury to care staff.
The Business Challenge
As Frontier Medical Group continued to expand its global presence, the company recognised that managing and protecting data effectively was critical—not only to meet regulatory and legal requirements, but also to nurture a culture of trust and data awareness throughout the organisation.
The Solution
Frontier Medical Group reached out to Cybata and its founder, Chris Roberts, a trusted industry contact, to support their GDPR journey.
Cybata initially provided expert advice on GDPR requirements, helping the company understand how to stay compliant and properly document their activities, but the support provided didn’t end there.
Understanding how important it was for employees to really connect with the material, Cybata delivered tailored, on-site training sessions for all staff who access digital systems. These sessions covered data protection, GDPR essentials, and online safety, and they were far from boring. Cybata have developed a card game that really does help bring the cyber and data topics alive for our staff, senior and junior alike.
“The feedback from the team was fantastic,” said Stephen Coombs, IT Manager at Frontier Medical Group. “The training was clear, engaging, and practical. People left not only understanding their responsibilities at work but also with useful tips to protect their own data.”
The Result
Today, Frontier Medical Group benefits from a more informed and vigilant workforce, confident that their compliance processes are solid.
Thanks to Cybata’s approachable style and wide-ranging experience, the company received advice and training that truly made a difference.
“Chris, our trainer, has a knack for bringing in insights from other businesses and showing us what really works,” Stephen added. “It’s not just ticking boxes, it’s about genuinely improving how we manage data.”
Would They Recommend Cybata?
“Yes, absolutely,” said Stephen. “Chris is personable, knowledgeable, and offers great value. For any business looking for straightforward advice and practical training on data protection, we’d definitely recommend Chris and the Cybata team”
