Cybata’s Complaints Procedure

Cybata aim to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know.

In order to ensure our services, remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with us.

 

Expressing dissatisfaction

If you are not happy with any aspect of Cybata’s services and support please tell us by calling Chris Roberts on 07715 462 788, by emailing chris@cybata.co.uk

Often, we will be able to give you a response straight away. When the matter is more complicated, we will give you at least an initial response within 3 working days in normal situations. Holiday periods this may extend to 7 days.

 

Making a written complaint

If you are not satisfied with our response or wish to raise the matter more formally, please write to The Managing Director at the following address Brynhyfryd House, Heol Fawr, Nelson, CF46 6NP.

All written complaints will be logged. You will receive a written acknowledgement within 3 working days.

The aim is to investigate your complaint properly and give you a reply within 14 working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

 

Revision

This procedure was updated in Dec 2020

Cybata is the trading name of BD Research Ltd. Company limited by guarantee in England and Wales No. 09734419

If you have a complaint, please message directly using the below form